Once your order has shipped you will receive an email from us with a tracking number and link to track your order. You can also enter your tracking number in the box below to get the latest status on your shipment.
Please provide your tracking number (not order number):
🇺🇸 UNITED STATES
Find Order
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🌐 WORLDWIDE
Find Order
CAN I RECEIVE ORDER CONFIRMATION?
Once you’ve completed your purchase, we’ll send you a confirmation email with the purchase information.
HOW CAN I TRACK MY ORDER?
For those who have not placed an order yet, you can get 24/7 support by sending an email to: support@sixstorm.com
Please note that it may take days to get your Tracking Number (TKN). The TKN will be active when your order is ready to ship.
Check the table below for approximate time of delivery. Noted that delayed delivery can occur due to holidays, customs, weather conditions, social events, temporary technical issues or unexpected pandemic.
Location
Estimated Shipping Time
United States
10-30 business days
Europe
15-40 business days
Australia, New Zealand
15-45 business days
Mexico, Central America, South America
20-60 business days
Middle East (UAE, Saudi Arabia)
20-40 business days
Please be noted that
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information
Remember, you can’t cancel or modify your order if it has progressed to an advanced preparation status.
Sometimes shipping time varies due to circumstances outside of our control, such as:
IR Disputes/Strikes
Weather conditions
Time of Year (e.g. Holiday Season)
Large or Bulky Items
Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
CAN I REFUSE THE ITEM ON DELIVERY?
If the order arrives in your country and...
The customer refuses to accept the package
Number of attempts are made in the country of destination to deliver the package.
The Sixstorm reserves the right to abandon the package(s) and will not be responsible for any refund.
WILL I BE CHARGED FOR ANY EXTRA TAX TO RECEIVE THE ORDER?
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on packages coming outside of your country.
CAN I GET REFUND ON MY ORDER?
If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!
***At the moment, all The Sixstorm's products are typically shipped from one of our overseas facilities, so please allow up to 3-4 weeks to receive your purchase(s), though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
USA (Mainland)
40 days
USA (Other)
45 days
Canada
40 days
Australia
40 days
New Zealand
40 days
UK
45 days
Rest of World
60 days
HOW CAN I CANCEL MY ORDER?
You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation. Any cancellation is only accepted within 6 hours from your purchasing time.
Remember, you can’t cancel or modify your order if it has progressed to an advanced preparation status.
CAN I CHANGE MY ORDER INFORMATION?
If you realize you have made an error, simply email us at Support@sixstorm.com.com within 9 hours after the purchasing date.
In case the shipping address is incorrect but the item has been already on the shipment, please follow the step below:
Follow your order via the tracking link closely
Once your tracking number is active or the item arrives at the Post Office (P.O), kindly contact and provide P.O with your tracking number and request address changes.
If your order is already processed or has already shipped, and the address is incorrect, we cannot change the address. For other requests, please contact the Support team
CAN I CHANGE THE BILLING ADDRESS?
We are unable to edit the billing address once your order is placed. Not to worry, as long as the shipping address is correct, you are able to receive the package.